Planet 7 Casino Complaints
Whatever your complaint about Planet 7 Casino is, follow the next three steps in order to have the best chance of resolving your complaint. Click on the 'File Planet 7 Casino complaint' button. Describe your complaint in detail, and suggest how Planet 7 Casino should resolve it. Submit your complaint directly to Planet 7 Casino.
Planet 7 Customer Support Team is available 24/7! Have questions or concerns about a game? Having trouble with your deposit? Whatever your question may be, our friendly and knowledgeable Customer Support Team will be glad to help. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Gambling at Planet 7 Casino
Welcome to our Planet 7 Casino review! Please don’t forget to contribute to the page by sharing your honest experience with other OnlineCasinoBluebook.com readers.
The modern casino player needs convenience and reliability from an online platform, which is why Planet 7 Casino has become a popular gaming choice. This casino is available to players in the US and offers a large selection of the best online casino games that can be played via download or through the web browser and on any compatible mobile device including Android and iPhone. There is also a mobile platform option for those using mobile devices. They do not have a mobile app, but their web casino works fantastically on any mobile device, iPad or tablet. Banking options are designed to provide the most relevant and practical ways for the player to deposit or withdraw funds promptly.
Also, the casino has services around the clock so that everyone can get the assistance they need. Planet 7 Casino can be played on a personal computer or through any mobile device with touchscreen capability. Play real money slots, blackjack, table games, and video poker from the comfort of home or while on the go (on iPhones and Androids)! Also, they have a fantastic blog called Escape Magazine. The blog has excellent advice on winning strategies, casino news, deposit bonus information and much more! Keep checking their bonus page, as they are constantly adding new bonus promotions. Enjoy well over 200 games at this casino, all with lucky jackpots and the chance for a big win. We are truly impressed by the large selection of slots and games.
Safety and Security:
The trustworthiness of Planet 7 Casino starts at its foundation and extends through all interactions. This online casino uses the top SSL encryption(256-bit) to ensure that transactions are protected, and that sensitive information is kept safe. Banks and other financial institutions use the same encryption technology. To maintain its high standard of fairness, Planet 7 partners with Gaming Labs to monitor and audit all featured games. All games are regularly audited to make sure they are in compliance and follow all standards for fairness. The age limit of 21 years or older is strictly enforced, with a thorough verification process aimed at preventing fraud. Everyone can find different resources at the online casino for responsible gambling and player protection. Overall, we think Planet 7 is a very safe and secure casino. Be smart, protect your information while gaming and most importantly…have fun!
- Advanced data encryption software
- Independent game testing
- Responsible gambling resources
- Officially licensed online casino
- Age limit strictly enforced
- GLI Certified
Bonus and Promotions
Planet 7 Casino offers a number of promotions, casino bonuses, bonus codes, and rewards that players can use, each with its specific bonus code for redemption. These promotional benefits include a welcome deposit bonus for new players who create a real money account. Immediately after the account is registered, the player can make a deposit in their casino account. The casino will then give a 200% matching bonus on top. Terms and conditions will apply to the welcome bonus and any winnings. To gain a better understanding of the promotion and possible comp points, you are encouraged to read through the instructions for claiming the bonus and meet every wagering requirement.
Ongoing promotions are available to all players, and Planet 7 provides these club perks throughout the week. A popular option at the online casino is a 450% matching bonus for online slots. In addition to rewards where players can claim a free chip. Exclusive bonus codes are offered to the most loyal patrons. Additional bonuses are added frequently and the casino is always offering great bonuses via their VIP promos. VIP members get special comp points and even birthday gifts! While the requirements for wagering and the playthrough rules are on par with other casinos, the slots bonus has no limits to the number of times it can be used. This promotion is perfect for those who are fans of online slots. All current members can receive similar promotions like free spins, cashback, and no-deposit bonuses.
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Software and Graphics:
The gaming software at Planet Software is provided by Real Time Gaming. RTG is one of the most well known and respected software companies in the industry. RTGs solid track record for releasing solid slot games makes them one of the leading software providers in the industry. Almost all Android and Apple devices will run the software. The casino’s platform has excellent loading speeds and an easy to use layout with enticing graphics.
- Powered by Real Time Gaming
- Features a full suite of table games, video poker, slot machines, and specialty games
- Downloadable software for PC
- Instant Play version for PC and Mac
- Android and Apple supported
Games Offered:
Fueled by RealTime Gaming, players can expect a large selection of the hottest slot titles around. Coupled with new released almost every month, the casino offers plenty of choices to enjoy. Beyond just slots, Planet 7 has specialty and table games to keep the fun moving along. They are well known for their large selection of video poker games, in addition to slots, craps, baccarat, and keno. Their video poker options are impressive, and this is another reason we love this casino. Some of their specialty games include; Vegas Three Card Rummy, Banana Jones (an adorable dice game), American Roulette, and much more! Players can take advantage of the free play mode at Planet 7, to test out slot games and other casino games before betting real money Here is a small sampling of the slot titles featured:
- Plentiful Treasure
- Paydirt!
- God of Wealth
- Gemtopia
- Texan Tycoon
- Nova 7’s
Customer Service and Support:
The emergence of online casinos makes the presence of web-based support options are more important than ever. Planet 7 casino keeps its player support running 24 hours a day and every day during the week. Specifically, the live chat feature is available 24/7 on their website and can be used for urgent matters related to the casino. Players will be able to chat with a customer service representative and have inquiries addressed immediately. There is also an option to message through an online contact form for other general matters. We tested their support and received speedy and helpful responses from the agent. To better supplement its services, it offers a toll-free telephone number for those who prefer to speak with someone over the phone.
Deposit Options
Planet 7 Casino provides numerous options for deposits so that players can transfer funds into a real money account. Credit card options include MasterCard and Visa, most major credit cards with both deposits methods offering a quick payment. Also, each player can use the online wallet Neteller to complete a deposit with incredibly fast processing times. They currently accommodate crypto transactions, making it an ideal choice for modern players with a preference for using cryptocurrency. Planet 7 casino will allow players to use additional services to transfer money into an account. The player can contact the casino to find out specifics about what options are available, especially details about their excellent deposit bonus. For additional deposit methods, contact them do have other options to make sure players can make deposits.
- Visa
- MasterCard
- Neteller
- Bitcoin
Withdrawal Options:
This casino has a wide variety of withdrawal options to satisfy any player. Once a player has requested their funds from Planet 7 Casino, they can expect to see their winnings quickly. They are also known for their fantastic withdrawal speeds. Usually, it only takes a few business days to receive winnings. Contact their team for any questions regarding withdrawal and deposit times.
- Neteller
- Bank Wire
- Checks
- Bitcoin
Company License and Address:
This casino upholds standards of secure and fair gameplay, which allows the online casino to remained licensed. The casino holds a license from the appropriate regulatory agency in Costa Rica. The jurisdiction of the licensing allows international members to use this casino. Planet 7 casino started fully operating in 2009 and is owned by Ace Revenue Group. Before playing at any casino, we highly suggest all players research licenses of casinos. Make sure the casino is legitimate before ever depositing any money, making a transaction or sharing banking information.
Overall Rating/Summary:
The games and services featured make it one of the leading options for players in the US. This casino has numerous bonuses and promotions for all users, backed up by an extensive selection of dozens of games. Players are automatically enrolled in the VIP program during sign up. The attractive welcome bonus is another plus. Signing up for the casino and depositing real money is a breeze! Planet 7 stands out among its competitors by offering alternative banking options among other convenient choices.
With high standards in security and fairness to the player, Planet 7 Casino is a trusted way to play popular games online, this is why we give them one of the best ratings. This is a highly recommended pick for players who bank with cryptocurrency and prefer an optimized online casino for an excellent online gambling experience with fantastic jackpots with huge multipliers. Enjoy all this casino has to offer and we wish you luck!
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Thank you for reading our Planet 7 Casino review! As with all of our reviews, feel free to drop a comment about your experience at this casino. Or reach out with any questions about gaming at this establishment.
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Contents
- New Account Registration
- Navigation and Gameplay
Download and Installation
Planet 7 Casino offers downloadable casino gameplay using the Real Time Gaming platform. The download version is available in addition to its instant-play web browser and mobile games. The casino download is for Windows computers only.
At the Planet 7 Casino website you can find the download link at the left side titled Download Client:
Clicking on the Download Client link will automatically start your download. If it doesn’t you can click the provided link to start your download again.
The Planet 7 Casino installer file is named Planet7installer.exe. It will save to your default download folder.
Double click the installer to get started. The installation wizard will guide you though the installation process. Click Next to continue.
As a part of the installation process you will be asked to accept Planet 7 Casino’s terms and conditions.
It’s really important to take the time and review the terms and conditions. They are essentially the legal rules that cover everything you do at the casino from depositing money, redeeming bonuses and cashing out money.
It’s tempting and easy to just check the Accept box and continue the installation but don’t do it. Make sure you understand the terms and conditions.
After reviewing the terms and conditions you’ll set some final options before the installation wizard finishes the install process. You can create a desktop shortcut, create a start menu item and start the casino when your computer starts.
The installation will continue after clicking Next.
Once the installation wizard finishes, you’ll be given the option to open the casino software. You’ll want to check this box so you can get started with new account registration.
New Account Registration
When the casino software runs the first time you’ll be asked to create a new account or sign in to an existing account.
I’ll cover new account registration in this section.
Planet 7 Online Casino
Click Yes to create a new Planet 7 Casino account.
Step 1: Username, Password and Email
Select your desired player name, enter your password and provide your email address.
Step 2: Name and Date of Birth
Enter your first name, last name, select your sex and provide your email address.
A note about your registration information: Make sure you enter your information as they match your banking or credit card information. Your account information will be matched to banking information to make sure everything matches. Mismatches will result in delays in cashout.
Step 3: Phone Number and Address
Enter your phone number and billing address into the last registration screen.
Deposits at Planet 7 Casino are made at the Cashier screen. Planet 7 Casino accepts all major credit cards: Visa, MasterCard, American Express and Discover. Bitcoin is also accepted. Note the pull down on the right side to redeem promo codes with your deposits.
If you want to use your credit card to make your deposit click on the link for your credit card issuer. You’ll be taken to a page where you’ll enter your credit card number, expiration date and CVC code.
Enter your desired deposit amount, click Deposit to Account to process your transaction and your funds will be deposited into your account as soon as your transaction is approved.
Bitcoin deposits can be made by clicking the Bitcoin – BTC link. You’ll first have to enter the dollar amount that you want to deposit to your account. This amount will be converted to a Bitcoin amount after you click Next.
On the next screen you’ll see that your deposit amount has been converted to Bitcoin along with the exchange rate used to convert USD to BTC.
Scan the QR code with your Ewallet software to initiate your transfer.
Click Check Status to make sure the transaction was initiated and to let Planet 7 Casino know that your money is on the way.
The lobby is where you’ll be able to see all the games and navigate through the casino. The games are all found on the grey bar. Planet 7 Casino offers Table Games, Slots, Video Poker, Specialty and Live Dealer games. I’ve sampled some of these to give you an example of what you can expect out of your casino download gameplay experience.
Table Games
The first menu is Table Games. Table games include 21 Games (Blackjack), Tri Card Poker, Vegas Three Card Rummy, Baccarat, and War.
Planet 7 Casino Download
You’ll see that some of the Table Games are locked. This is because these games are not eligible to play with bonus money.
All of the Table Games are video games and not Live Dealer Games. The 21 Games are all one-on-one video games like Suit ‘Em Up Blackjack .
Slots
Clicking on the Slots menu will display all the available slots games. The menu displays the Slots games by different categories.
Floating Symbols, Video Slots, 3 Reel, Bonus Round and 6 Reel slots games are sub-menu options.
Bonkers is a 3 Reel slot game. You can see that it’s modeled after an old school slot machine. The minimum bet for 3 Reel slots is $1.
Double Ya Luck is a 3 Reel slot that plays on 3 lines. The layout of this game was confusing and it wasn’t apparently clear where the paylines could be viewed. I didn’t enjoy this game all that much.
Planet 7 Casino Reviews
Builder Beaver is the Game of the Month at Planet 7 Casino. It is a video slot game that plays on 25 lines and features free game and random jackpot bonuses throughout game play.
Video Poker
The Video Poker menu also displays games by category. The sub-menus display the games by the maximum number of hands that can be played per round. You can play games from one hand to one hundred hands at a time.
Just like the 3 Reel slot games, Deuces Wild is a one hand video poker game that looks like an old school video poker machine. I love the nostalgic look of this game.
I don’t know how anyone can keep track of 100 hands but Double Double Bonus Poker is an example of what 100 hands looks like. I must admit that it was fun to try this game out, especially when dealt a winning hand.
Specialty
Specialty games are categorized by the type of game. Table Games are listed here but these aren’t the same table games as the ones shown in the Table Games menu. Scratch Cards, Keno, Bingo, Board Games and Shooting Games are available to play in the Specialty menu.
Bonus Bingo is one of several specialty Bingo games offered. In Bonus Bingo you can play four cards at once. Bonus Balls are highlighted in green on your bingo cards and bingo balls are marked off with red Xs on your card.
Scratch card games are just like lotto scratch cards without the mess. For the Lucky 8’s Scratch Card game just match one of your numbers to the Winning Numbers at the right side to win.
The multiplier listed below your number is how much you multiply your bet by to determine how much you won.
Banana Jones is a specialty board game. You have 5 dice rolls to get Banana Jones to the finish. Along the way you can win money by landing on bonus spin spots.
Live Dealer Games
Planet 7 Casino offers Live Dealer Blackjack and Roulette games Live Dealer games are not eligible to be played with bonus money only.
Blackjack HD tables have a $10 minimum bet and a $500 maximum bet. Blackjack Early Payout games have tables with a $10-$500 limit, $25-$1000 limit or $50-$2500 limit.
Both American and European Roulette Live Dealer games have $1-$100 limit, $5-$500 limit and $5-$1000 limit tables.
Settings and Menus
All of the support features you might need at the casino can be found at the top right of the casino lobby: Live Chat, Promotions, Messages and the player Menu are available.
Promotions can be viewed by clicking on the button that looks like a gift box. All of the currently available bonuses and promotions are listed. Simply scroll down to view them all.
Click on the yellow Continue to Games Lobby button to return to the main lobby.
New Promotions are sent to you by the Messages inbox. Clicking on the envelope button will take you to your inbox.
Clicking on the yellow 3-line menu button will give you a list of important items that you’ll need during your game play.
Contact Us, Options, Terms and Conditions, Promotions are the main menu items you should know how to find.
Casino settings can be changed in the Options menu. You can set everything from volume levels, card speed and slots Autoplay settings here.
Welcome Bonus and Wagering Requirements
Planet 7 Casino welcomes new players with a huge $100 no deposit bonus. Redeem promo code TRYPLANET7 to start playing now!
TRYPLANET7 has a 30x wagering requirement on Slots, Board Games, Scratch Cards, Keno and a 60x rollover on Table Games and Video Poker.
All bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money in your withdrawal request will be removed before your winnings are paid out.
Withdrawing Money
To cash out, click on the Cashier button and navigate to the Withdraw tab. Bank checks and wire transfers are offered as pay out methods.
Select your preferred payment method an enter your desired withdrawal amount the click Withdraw.
The max cashout limit is $2,500 no matter what method you choose. Withdrawal requests are processed within 7 business days.
Remember that all bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money will be removed before your winnings are paid out.
Player Reviews
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Let us know how you like the Planet 7 Casino download!
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Planet 7 Casino Complaints
I downloaded Planet 7 Casino, was very impressed, software is great and game selection is awesome. However, this review mentions the promo code TRYPLANET7 but I found a much better one - FALL285 - which offers a $285 no deposit bonus, lol much better than the $100. Google it for yourself. Either way, good casino and I recommend it!